Privacy Policy

1. Who we are

DORTIGO is a waste collection brand of Realtech Company Ltd, a company registered in Cameroon under RC TPPRR/RC/BUA/2024/B/084 (NIU M042416675174Q), based in Limbe, South West Region. Realtech Company Ltd is responsible for your personal information. In this policy, “DORTIGO”, “we” and “us” mean Realtech Company Ltd.

2. Information we collect

When you subscribe: your name, phone number, address and neighbourhood, a landmark and any notes that help our crew reach your bins, the plan you chose, the DORTIGO client code we give you, your subscription price and the date your subscription is paid until.

Your pickup location: if you choose to share it on our sign-up form, the exact position of your home or business, either from your phone’s location (with how accurate it is) or from a pin you place on a map. We ask for it only once, when you press the button, and never track where you are afterwards. The map on the form is provided by OpenStreetMap, which receives the usual technical details of a web request (such as your IP address) when map images load.

When you pay: the amount, date, payment method and the transaction reference. Online payments are processed by Fapshi. We never receive or store your mobile money PIN or account balance.

When we collect: whether your waste was collected or skipped on a given day, the time, and the reason for any skipped collection (for example, a locked gate).

When you message us on WhatsApp: your WhatsApp phone number, the messages you send us, our replies and when they were sent. We also keep a short record of where you are in a conversation (for example, that we are waiting for your client code); it expires after 30 minutes.

DORTIGO staff and drivers: name, email address, phone number, role, and a record of actions taken in our system, such as payments recorded or collections marked.

When you visit our websites: our hosting provider keeps standard technical logs, such as IP address, browser type and the time of a request, to keep the service secure. We do not use advertising or analytics cookies. Staff sign-in uses essential cookies only.

3. How we use it

• To register you, schedule collections in your neighbourhood and send our crew to the right place, including directions to your pickup location.
• To process your payments and extend your subscription when a payment is confirmed.
• To send you payment links, payment confirmations and subscription reminders, including on WhatsApp.
• To answer your questions and resolve problems with a collection or a payment.
• To keep accurate financial and accounting records.
• To protect the service against fraud and misuse, for example by limiting repeated attempts to guess client codes.
• To comply with the law.

We do not sell your personal information and we do not use it for advertising.

4. Who we share it with

We share personal information only with the service providers that help us run DORTIGO, and only what each one needs:

• Fapshi processes mobile money payments (MTN MoMo and Orange Money).
• Meta Platforms provides the WhatsApp Business service we use to message you.
• Supabase hosts our database.
• Vercel hosts our websites.

Within DORTIGO, drivers see only what they need to complete a route: your name, client code, phone number, address, neighbourhood, landmark and pickup location. They do not see payment or financial information. We may also disclose information when the law requires it.

5. Where your information is stored

Our service providers may store and process information on servers outside Cameroon. We choose providers that protect data with industry-standard security.

6. How long we keep it

• Your customer details, for as long as you are a customer and afterwards for as long as needed to resolve any question about your account.
• Payment and financial records, for as long as accounting and tax law requires.
• Sign-up requests that do not become a subscription, for up to 12 months, then they are deleted.
• WhatsApp messages, for as long as they are needed to provide the service and resolve issues, or until you ask us to delete them.
• Conversation progress on WhatsApp, for 30 minutes.
• Records of staff actions, for as long as needed to keep our financial records traceable.

7. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or stop sending you WhatsApp messages. Message us on WhatsApp at +237 683 77 70 41 or email hello@dortigo.com. We may ask you to confirm that the phone number is yours, and we aim to respond within 30 days. To delete your information, see Data deletion.

8. How we protect it

Our websites use encrypted connections. Access to customer information is limited by role, completed payment records cannot be altered, and important changes are recorded in an audit log that our own systems cannot edit.

9. Children

Our service is for adults who subscribe for a household or a business. We do not knowingly collect personal information from children.

10. Changes to this policy

If we change this policy, we will update this page and the date at the top.